Virtual Urgent Care

Humber River Hospital is now offering virtual urgent care visits to make it easier for patients (10 years or older) to access the care they need. If you are age 18 and up, you can now book a virtual appointment to connect with the doctor via secure video using Microsoft Teams.

Please review this page to learn more about who should book a Virtual Urgent Care appointment, how to book an appointment and more.

How it works

•   Virtual visits are available 7 days a week from 5:00 p.m. to 10:00 p.m., on a first-come, first-served basis
•   Virtual urgent care bookings open at 4 p.m. each day and close at 9:30 p.m. or when all appointments have been filled

If all virtual visit slots are full, go to your nearest Emergency Department or urgent care clinic in-person.

The Humber River Hospital Emergency Department is still available for walk-in visits if you need urgent care. Learn more about the safety precautions we have in place.

This initiative received Ministry of Health funding to enhance appropriate virtual care options and avoid unnecessary in-person emergency department visits during the COVID-19 pandemic.

Is a virtual urgent care appointment right for you?

You can book a virtual urgent care visit if you:
•   Cannot make an urgent appointment with a family doctor
•   Have an urgent medical problem that is not life-threatening

If you are in severe distress or experiencing a medical emergency, please call 911 or go to your nearest Emergency Department. If your symptoms worsen while you are waiting for a virtual appointment, visit your nearest Emergency Department in-person, or call 911 for assistance.

The Virtual Urgent Care clinic is NOT right for you if you are experiencing:
•   Chest pains or racing heartbeat
•   Breathing problems
•   Vomiting and inability to drink fluids
•   Fever/severe pain that is not improved with acetaminophen/ibuprofen (i.e. Tylenol/Advil)
•   Neck stiffness or severe headache
•   Serious injuries (i.e. bleeding that won’t stop, deep cuts, head injury)
•   Possible broken bones (i.e. bones or joints look different, cannot put weight on injury)
•   Difficulty speaking or swallowing
•   Loss or change of vision
•   Numbness or weakness of the face or body
•   Facial droop
•   Inability to walk
•   New confusion or memory problems
•   New or worsening seizures
•   Pregnancy and labour problems
•   Opioid pain medicine prescriptions or renewals
•   Suicidal ideations/ mental health crisis

Please see a family doctor or visit an Emergency Department in-person for the above-listed situations.

By signing up for a virtual urgent care appointment, you might:
•   See a doctor entirely online and not have a physical appointment.
•   Be referred to a specialist.
•   Be asked to follow-up with your family doctor (if you have one).
•   Be asked to visit your nearest Emergency Department in-person. Note: In-person visits to the Emergency Department are not by appointment.
•   You will be triaged when you arrive and may have to wait.

To book a virtual urgent care appointment, you must be 18 years or older and you’ll need:
•   A reliable internet connection
•   An email address
•   A valid OHIP card (and you need to currently be in Ontario). If you do not have a valid OHIP card, please visit your nearest Emergency or urgent care clinic in-person.
•   A quiet, private place to have a conversation with the doctor. Please wear clothing that will let you easily show the doctor the area of concern (for example, wear shorts if you will need to show the doctor your leg)
•   A family member or friend to help translate if needed
•   A computer, smartphone, or tablet with a microphone and video capabilities for using Microsoft Teams

Request a Virtual Urgent Care Appointment