Code Grey- Update

By Humber River Hospital

This is to update you on the ongoing Code Grey – Loss of Essential Services implemented yesterday that remains ongoing.

On June 14, 2021, at about 0200 hrs we experienced a zero day ransomware of a new malware variant. Since our systems are constantly updated (most recent patching June 13, 2021) and monitored this was discovered almost immediately and all IT systems were shut down, including our patient health records system. Ransomware usually encrypts files and then once most are encrypted asks for ransom. Since we shut down quickly, encryption is not an issue, although we are dealing with some corrupt files.

The IT department has been working with an external recovery firm who are assisting by being in the facility and online with the recovery planning. We have over 5000 computers (800 of which are servers) each will be restarted manually; the patch (just developed by Symantec) will be added to each computer and then each system recovered as required. We will bring systems back online in a staggered approach over the next 48 hours. It is important to know that no confidential information was released.

We have cancelled a variety of clinics today and signs have been posted around the hospital to this effect.  Concierge staff has been redeployed to the doors to help re-direct impacted patients.  Surgeries will continue as planned for now and the Emergency Department is still open but on ambulance redirect.

As required, an IMS structure has been established and will continue until the situation is resolved.

For more information, contact:

Joe Gorman

Director of Public Affairs

T: (416)949-6316