Health Records
NOTICE
This information is for PHIPA requests only
Under Ontario’s Personal Health Information Protection Act (PHIPA), you have a right of access to your own personal health information.
Requests for access can be made to Humber River Hospital by completing the Consent Form or writing to us.
Please provide as much detail as possible in regards to which records you are requesting. For example, “Lab results and radiology report from an emergency visit on January 1, 2018”.
A minimum administrative fee of $30.00 shall apply to requests over 20 pages.
Once the consent form is completed, printed and signed, you can mail, hand deliver or fax it to:
Humber River Hospital
Health Information Services – ROI
1235 Wilson Avenue
Toronto, ON M3M 0B2
Fax: 416-242-1085
Your request will be processed in the shortest time possible, although we have 30 days to respond.
If you are a person’s Substitute Decision Maker, please include the related documents with your request.
You will be required to provide us with valid photo identification or other proof of identity prior to receiving the personal health information.
If you are a healthcare provider, you can fax consent forms directly to 416-242-1085.
Hours and Contact
Phone: 416-242-1000 ext. 82300
Email: privacy@hrh.ca
Location: 3rd floor near the Central Elevators
Hours of Operation: Monday – Friday, 8:00am – 4:00pm
(Closed on all Statutory/Civic holidays)
Corrections to Your Record
If you believe your record of personal health information is not as accurate or complete as necessary, please submit a completed Request for Correction to Personal Health Information form to:
Humber River Hospital
Health Information Services
ATTN: Jessica Cesario, Privacy Specialist
1235 Wilson Avenue
Toronto, ON M3M 0B2
Please note that we have 30 days to respond.
MY Humber Health
You can access our patient portal: MY Humber Health
If you would like to enroll on a patient’s behalf, the Patient Portal Proxy Form must be completed and submitted to:
Humber River Hospital
Health Information Services
ATTN: Jessica Cesario, Privacy Specialist
1235 Wilson Avenue
Toronto, ON M3M 0B2
**Please note that at this time, doctor’s notes, operative reports, discharge summaries, consultation notes, pathology results, cardiology results, etc. are NOT available on the portal.**
F.A.Q.
Can you send my health information to my family physician?
We can only release information without written consent to a family physician if it is listed in the patient’s medical record at HRH. If you provided this information to us at your last visit to HRH, your family physician can call the Release of Information Department at 416-242-1000 ext. 82300.
If we have no mention of a family physician, we require a signed Consent Form to be faxed to 416-242-1085.
There is no fee to release information for medical purposes or continuing care of a patient.
How do I request medical images?
The Film Library (2nd floor of the hospital) processes requests for medical images.
Their department can be reached at 416-242-1000 ext. 63417. Their hours of operation are Monday – Friday, 9am – 7pm.
How do I request the records of a deceased patient?
To release personal health information of a deceased patient, consent is required from the executor of the estate (with proof, copy of first page where it names the executor and last page where the patient/deceased signed the Will). If no Will exists, a Certificate of Appointment of Estate Trustee is required.
How do I request a birth certificate?
The hospital does not issue birth certificates. After a birth, the hospital or midwife provides a Statement of Live Birth. This is a permanent identity record and it is needed to apply for a birth certificate from Service Ontario. To obtain a birth certificate, please contact Service Ontario at 1-800-461-2156 or through the Service Ontario website. Humber River Hospital does not issue birth certificates. After birth, the hospital or midwife provides a Statement of Live Birth. You need this permanent identity record when you apply for a birth certificate from the Office of the Registrar General.
How do I request a death certificate?
The hospital does not issue death certificates. A Medical Certificate of Death is completed by the hospital and is sent to the funeral home with the deceased. A Statement of Death is completed at the funeral home and the death is registered with the Office of the Registrar General at Service Ontario. To obtain a death certificate, please contact Service Ontario at 1-800-461-2156 or through the Service Ontario website.
How do I request an admission or discharge letter?
Admission or discharge letters follow the PHIPA request process. You must complete a Consent Form.