Health Records
NOTICE
This information is for PHIPA requests only
Hours and Contact
Phone: 416-242-1000 ext. 82300
Email: roi@hrh.ca
Location: 3rd floor near the Central Elevators
Hours of Operation: Monday – Friday, 8:00am – 4:00pm
(Closed on all Statutory/Civic holidays)
Requesting Your Medical Records
Under Ontario’s Personal Health Information Protection Act (PHIPA), you have a right of access to your own personal health information.
Requests for access can be made to Humber River Health by completing the Consent Form or writing to us. Please note that we do not accept typed signatures. If you cannot print the document to sign it, please review this document: How to Sign a Consent Form Electronically
Please provide as much detail as possible in regards to which records you are requesting. For example, “Lab results and radiology report from 01/01/20 ER visit”.
A minimum administrative fee of $30.00 shall apply to requests over 20 pages.
Once the consent form is completed, please mail, hand deliver, fax or e-mail it to:
Humber River Health
Health Information Services
1235 Wilson Avenue
Toronto, ON M3M 0B2
Fax: 416-242-1085
E-mail: roi@hrh.ca
Your request will be processed in the shortest time possible, although we have 30 days to respond.
If you are a patient’s Power of Attorney or Substitute Decision Maker, please include the related documents with your request.
You may be required to provide us with valid photo identification or other proof of identity prior to receiving the personal health information.
If you are a healthcare provider, please fax consent forms directly to 416-242-1085.
Corrections to Your Record
If you believe that the personal health information in your medical record is inaccurate or incomplete, please submit a completed Request for Correction to Personal Health Information Form to:
Humber River Health
Health Information Services – Privacy Office
1235 Wilson Avenue
Toronto, ON M3M 0B2
Fax: 416-242-1085
E-mail: privacy@hrh.ca
Please note that we have 30 days to respond.
My Humber Health – Patient Portal
If you would like to sign up for My Humber Health, our secure online patient portal, please click here.
If you would like to enroll on a patient’s behalf, the Patient Portal Proxy Form must be completed and submitted to:
Humber River Health
Health Information Services
1235 Wilson Avenue
Toronto, ON M3M 0B2
Fax: 416-242-1085
E-mail: roi@hrh.ca
F.A.Q.
Can you send my health information to my family physician?
We can only release information without written consent to a family physician if it is listed in the patient’s medical record at HRH. If you provided this information to us at your last visit to HRH, your family physician can call the Release of Information Department at 416-242-1000 ext. 82300.
If we have no mention of a family physician, we require a signed Consent Form to be faxed to 416-242-1085.
There is no fee to release information for medical purposes or continuing care of a patient.
How do I request medical images?
The Film Library (2nd floor of the hospital) processes requests for medical images. Their department can be reached at 416-242-1000 ext. 63417 for more information.
How do I request the records of a deceased patient?
To release the personal health information of a deceased patient, consent is required from the executor of the estate. Proof (a copy of first page where it names the executor and last page where the patient/deceased signed the Will) will need to be submitted along with a completed consent form. If no Will exists, the highest-ranking Next of Kin who is available, capable and willing to make these decisions will be required to sign the consent form. Otherwise, a Certificate of Appointment of Estate Trustee is required. The film library processes requests for medical images. This includes x-rays, MRI, CT scans or ultrasounds. You can pick up medical imaging CDs 24 hours after making a request.
How do I request a birth certificate?
The hospital does not issue birth certificates. After a birth, the hospital or midwife provides a Statement of Live Birth. This is a permanent identity record and it is needed to apply for a birth certificate from Service Ontario. To obtain a birth certificate, please contact Service Ontario at 1-800-461-2156 or visit the Service Ontario website. Humber River Health does not issue birth certificates. After birth, the hospital or midwife provides a Statement of Live Birth. You need this permanent identity record when you apply for a birth certificate.
How do I request a death certificate?
The hospital does not issue death certificates. A Medical Certificate of Death is completed by the hospital and is sent to the funeral home with the deceased. A Statement of Death is completed at the funeral home and the death is registered with the Office of the Registrar General at Service Ontario. To obtain a death certificate, please contact Service Ontario at 1-800-461-2156 or through the Service Ontario website.
How do I request an admission or discharge letter?
Admission or discharge letters follow the regular PHIPA request process. Please complete a Consent Form and either mail, hand deliver, fax or e-mail it to Health Information Services (contact information above) for processing.
I noticed that part of my health record is incorrect. How do I get it corrected?
Please complete a Request for Correction to Personal Health Information Form and either mail, hand deliver, fax or e-mail it to Health Information Services – Privacy Office (contact information above) for processing.
