We would like to welcome our community back to HRH. We will continue to mask and socially distance at HRH to ensure the safety of our patients, visitors and staff.
Our visitor policy has changed:
Inpatients:
- 2 essential visitors for 2 hours per patient daily
- Visiting hours: 8am to 9pm, no time limit for the visit, no fixed time for visits
- Extended stay requests will be considered on a case by case basis
- Emergency Department Patients can come up with a visitor 24/7, settle the patient for an hour and return during visiting hours
- No age limit for visiting, provided that the visitor is able to keep the required PPE on during the visit, children under 16 years of age must be accompanied by an adult.
Outpatients and Emergency Department:
- 1 essential visitor able to accompany patient for the duration of their visit
Maternal-Child Program:
- 2 essential visitors in labour and delivery and NICU
- 1 essential visitor for overnight stay in Mother Baby Unit, Inpatient Paediatrics and Neonatal Intensive Care Unit
- No age limit for visiting, provided that the visitor is able to keep the required PPE on during the visit, children under 16 years of age must be accompanied by an adult.
Some restrictions apply, please ensure you check in with the respective unit in advance. Thank you for your patience. Welcome Back!
There are four ATMs at the Wilson site.
Level 0
Near the Central Elevators
RBC Meeting Place
Level 1
By Tim Hortons
Off of Main Street
The food court is on level 0, you can find:
- Tim Hortons – open 24 hours a day
- Paramount Fine Foods
- Pizzaville
- Thai Express
- Cultures
You can also find the following on level 1:
Vending machines are in our ICU on level 6.
These stores are on level 0:
- Enhanced Hearing
- Volunteer Vendor Program
- RBC Meeting Place
Level 1 has the following:
- Rexall Pharmacy
- Volunteer Gift Shop
Patient Representatives are the link between patients, families and hospital staff. They can assist you with the following:
- Directing you to those responsible for your care or the care of the person you are visiting.
- Ensure patient and family needs are heard and taken into consideration
- Explain hospital regulations and procedures
- Provide patients and families with feedback
This service is a great way to help us improve what is important to our patients and their families.
You can contact Patient Representatives at 416-242-1000 x82256.
Telephones are a part of the Integrated Bedside Terminal in all patient rooms.
Pay phones are:
- By the north and south information desks on level 1
- In the west ICU visitor room on level 6
Patients will need to share the extension listed on the Integrated Bedside Terminal. It is not possible to make long distance calls from the Integrated Bedside Terminals.