Visitor Information
Continued Mask Use at Humber River Hospital
We are maintaining masking requirements in our high-risk hospital setting, as many of our patients are, or may be, at increased risk of severe outcomes. Continuing to follow masking is an effective way for us to ensure a safe environment for everyone, as well as limit the risk of transmission and outbreaks.
A hospital-approved mask will be required to enter into our buildings and in all common areas (e.g parking garages, etc.).
Patients and Visitors/Essential Care Partners: Arriving at Humber River Hospital
Can expect to:
- Self-screen for COVID-19 symptoms.
- Wear a hospital-approved mask when entering any of our buildings and in all common areas (e.g. parking garages etc.). A mask will be available at clinics or the information desk at the beginning of their visit.
- Clean hands with hand sanitizer upon entering our buildings and before leaving.
- Visitors to Inpatient areas will be asked to sign an attestation log.
Visiting a Loved One
Our visitor policy has changed:
- Visiting hours to remain at 11 hours per day – 08:00 – 19:00 for Inpatient areas.
- Visitors are required to self-screen before entering the hospital – visitors to the Inpatient areas will be required to sign attestation in the sign in log at the nursing station.
- Visitors accompanying Outpatients will be passively screened at entry doors.
- Please check in with your loved one’s nurse about current PPE and infection control measures for visitors. If your loved one is COVID positive– all visit coordination MUST occur in collaboration with Infection Control.
- NO eating or drinking in patient rooms, visitors can access Food Court but MUST keep their mask on until consuming food or drink at their table.
Inpatient Areas
- 2 essential care partners (ECP) – no fixed visiting times or duration for visiting at the bedside
- NO Designate/alternate documentation required in the chart
- Extended/Overnight Stay allowance on a case by case basis
- ED Inpatient admits – 1 ECP can come up to the unit, settle patient for a maximum of 2 hours and return during visiting hours (COVID negative only)
Outpatient Areas & Emergency Department
- 1 essential care partner (ECP) at all times as appropriate (24/7)
Maternal-Child Program
- 2 concurrent essential care partners (ECP) for Labour and Delivery at all times (24/7)
- 2 ECPs – parent/support person allowed on Paeds, NICU & MBU
- Mat-child program ECP/Visitors can consume food and drink in the patient’s room
- COVID positive or suspected cases – ECP support managed in collaboration with IPAC
AGMP
- Continuous treatment – ECP/Visitors can visit for 30 minutes from outside the room (ICU) during visiting hours
- Intermittent – work with family to help support visiting during times when treatment completed
End of Life & MAID
- Will be assessed on a case by case, please consult IPAC for approvals for more than 2 visitors at the bedside
Banking Machines
There are four ATMs at the Wilson site.
Level 0
Near the Central Elevators
RBC Meeting Place
Level 1
By Tim Hortons
Off of Main Street
Restaurants
The food court is on level 0, you can find:
- Tim Hortons – open 24 hours a day
- Paramount Fine Foods
- Pizzaville
- Thai Express
- Cultures
You can also find the following on level 1:
Vending machines are in our ICU on level 6.
Retail Services
These stores are on level 0:
- Hearing Solutions
- Volunteer Vendor Program
- RBC Meeting Place
Level 1 has the following:
- Rexall Pharmacy
- Volunteer Gift Shop
Lost & Found
You can inquire about lost and found items with Security by calling 416-242-1000 x51200.
Patient Representative
Patient Representatives are the link between patients, families and hospital staff. They can assist you with the following:
- Directing you to those responsible for your care or the care of the person you are visiting.
- Ensure patient and family needs are heard and taken into consideration
- Explain hospital regulations and procedures
- Provide patients and families with feedback
This service is a great way to help us improve what is important to our patients and their families.
You can contact Patient Representatives at 416-242-1000 x82256.
Telephones
Telephones are a part of the Integrated Bedside Terminal in all patient rooms.
Pay phones are:
- By the north and south information desks on level 1
- In the west ICU visitor room on level 6
Patients will need to share the extension listed on the Integrated Bedside Terminal. It is not possible to make long distance calls from the Integrated Bedside Terminals.
TTY Interpretation
We are one of two hospitals in Toronto to offer equipment for the hearing impaired and deafened. This includes, bedside phones with flashers and portable pocket-talkers for patients who cannot use hearing aids. Our Switchboard can also receive TTY calls.
Washrooms
Public and accessible washrooms are available on each floor of our hospital.
