We would like to welcome our community back to HRH. We will continue to mask and socially distance at HRH to ensure the safety of our patients, visitors and staff.
Our visitor policy has changed:
- Visiting hours to remain at 11 hours per day – 08:00 – 19:00
- Re-instate door screeners to verify visitors and document in Meditech
- Continue with current IPAC measures for staff & visitor PPE
- Educate families and their loved ones on current processes for visits, PPE Requirements, in and out privileges, etc.
- COVID positive patients or ECPs – all visit coordination MUST occur in collaboration with IPAC
- All quiet rooms, etc. to be closed and for use only in exceptional circumstances with approval from unit manager and IPAC
- NO eating or drinking in patient rooms, only on Level 1 in exceptional circumstances
Inpatient Areas
- Only 1 essential care partners (ECP) for 2 hours per patient per day
- Decrease from 1 designate and 2 alternate visitors per patient to 1 designate and 1 alternate documented in the chart
- No Extended/ Overnight Stay allowance
- ED in-patient admits – 1 ECP can come up to the unit, settle patient for a maximum of 1 hour and return during visiting hours (COVID negative only)
Out-patient Areas & Emergency Department
- 1 essential care partner (ECP) per out-patient to support hospital workflow, paediatric patients and support patient’s who meet AODA criteria or language barrier
Maternal-Child Program
- 1 concurrent essential care partners (ECP) for Labour and Delivery, NICU & Paeds
- 1 parent/support person allowed overnight on Paeds, NICU & MBU
- Mat-child program ECP/Visitors can consume food and drink in the patient’s room
- COVID positive or suspected cases – ECP support managed in collaboration with IPAC
AGMP
- Continuous treatment – ECP/Visitors can visit for 30 minutes from outside the room (ICU)
- Intermittent – work with family to help support visiting during times when treatment completed
End of Life & MAID
- Will be assessed on a case by case, please consult IPAC for approvals for more than 1 visitor at the bedside
There are four ATMs at the Wilson site.
Level 0
Near the Central Elevators
RBC Meeting Place
Level 1
By Tim Hortons
Off of Main Street
The food court is on level 0, you can find:
- Tim Hortons – open 24 hours a day
- Paramount Fine Foods
- Pizzaville
- Thai Express
- Cultures
You can also find the following on level 1:
Vending machines are in our ICU on level 6.
These stores are on level 0:
- Hearing Solutions
- Volunteer Vendor Program
- RBC Meeting Place
Level 1 has the following:
- Rexall Pharmacy
- Volunteer Gift Shop
Patient Representatives are the link between patients, families and hospital staff. They can assist you with the following:
- Directing you to those responsible for your care or the care of the person you are visiting.
- Ensure patient and family needs are heard and taken into consideration
- Explain hospital regulations and procedures
- Provide patients and families with feedback
This service is a great way to help us improve what is important to our patients and their families.
You can contact Patient Representatives at 416-242-1000 x82256.
Telephones are a part of the Integrated Bedside Terminal in all patient rooms.
Pay phones are:
- By the north and south information desks on level 1
- In the west ICU visitor room on level 6
Patients will need to share the extension listed on the Integrated Bedside Terminal. It is not possible to make long distance calls from the Integrated Bedside Terminals.