• Family members and visitors are welcome 24 hours a day according to patient preference and patient care needs.
• The number of family members or visitors is limited to one person overnight.
• All visitors who arrive at the hospital between 10:00 p.m. and 6:00 a.m. must enter via the Emergency Entrance or Main South Entrance only; all other perimeter doors will be locked.
• The number of people welcomed at the bedside at any one time will be determined in collaboration with the patient, family and the Interprofessional Care Team. In situations where there are semi-private rooms, the Interprofessional Care Team will take into consideration the needs of the other patient and his or her family and balance the needs of both patients.
• NO eating or drinking in patient rooms.

Infection Prevention and Control Considerations

• Family and visitors who are feeling unwell, have an infection, have symptoms of respiratory illness or flu-like illnesses should not come to the hospital.
• Families and visitors are required to perform hand hygiene with soap and water or alcohol based hand rub upon entering and leaving a patient’s room.
• Family and visitors should follow all additional precautions (proper use of personal protective equipment) as instructed by the nursing staff.
• An Infection Prevention and Control consultation in collaboration with the patient, family and the Interprofessional Care Team is required if the family member requests to spend the night with a patient on additional precautions.

There are four ATMs at the Wilson site.

Level 0

Near the Central Elevators
RBC Meeting Place

Level 1

By Tim Hortons
Off of Main Street

The food court is on level 0, you can find:

• Tim Hortons – open 24 hours a day
• Paramount Fine Foods
• Pizzaville
• Thai Express
• Cultures

You can also find the following on level 1:

• Tim Hortons
• We Brew Cafe

Vending machines are in our ICU on level 6.

These stores are on level 0:

• Hearing Solutions
• Volunteer Vendor Program
• RBC Meeting Place

Level 1 has the following:

• Rexall Pharmacy
• Volunteer Gift Shop

You can inquire about lost and found items with Security by calling 416-242-1000 x51200.

Patient Representatives are the link between patients, families and hospital staff. They can assist you with the following:

• Directing you to those responsible for your care or the care of the person you are visiting.
• Ensure patient and family needs are heard and taken into consideration
• Explain hospital regulations and procedures
• Provide patients and families with feedback

This service is a great way to help us improve what is important to our patients and their families.
You can contact Patient Representatives at 416-242-1000 x82256.

Telephones are a part of the Integrated Bedside Terminal in all patient rooms.
Pay phones are:

• By the north and south information desks on level 1
• In the west ICU visitor room on level 6

Patients will need to share the extension listed on the Integrated Bedside Terminal. It is not possible to make long distance calls from the Integrated Bedside Terminals.

We are one of two hospitals in Toronto to offer equipment for the hearing impaired and deafened. This includes, bedside phones with flashers and portable pocket-talkers for patients who cannot use hearing aids. Our Switchboard can also receive TTY calls.

Public and accessible washrooms are available on each floor of our hospital.