We understand the importance and integral role that family, loved ones, and caregivers have in providing physical, social, and emotional support to patients. However, we are closely monitoring the spread of COVID-19 and may need to implement changes to protect the health and safety of our community.

As of November 23, 2020, there will NOT BE OPEN visiting. The number of visitors will be restricted for the safety of all patients and staff.

The following are now in effect for people who wish to visit a loved one in the hospital:

1. Visits will have to be scheduled with your care teams based on the frequency recommended by the Toronto Region Hospitals guidance
2. Each patient can only have 1 (one) visitor for an hour on their scheduled day
3. The visit will be restricted to the patient’s room only at this time
4. All visitors must enter through either the North or South entrance of the hospital. As out of country visitors who may gain approval, and are not required to self-isolate

Each patient may have an identified designated visitor and alternate visitor.  We will be requesting this information at the time of admission. It would be best if you and your loved ones determine who will be the designated visitor and/or the alternate visitor. In addition, the social worker or unit designate will be contacting you and your designated visitor or the alternate visitor to establish your visiting schedule and time.

• The visitor will be screened at each visit to ensure they have no signs and symptoms of COVID-19 or any other communicable illness. Visitors with communicable illness symptoms will not be allowed to visit. The visitor must pass the screening assessment with each visit.
• Visitors will be required to clean their hands and wear a mask at the point of entry to the hospital. The mask must be clean and cover both nose and mouth.  If visitors do not have a mask, we will provide a mask at the entrance.
• Visitors must clean hands with the hand sanitizer when entering the hospital and when entering and exiting the patient’s room
• Must maintain 2 meters or 6 feet between the patients and the visitor at all times

We look forward to seeing you again.  Thank you in advance for your support, understanding and patience as we resume visiting while preventing virus spread.

There are four ATMs at the Wilson site.

Level 0

Near the Central Elevators
RBC Meeting Place

Level 1

By Tim Hortons
Off of Main Street

The food court is on level 0, you can find:

• Tim Hortons – open 24 hours a day
• Paramount Fine Foods
• Pizzaville
• Thai Express
• Cultures

You can also find the following on level 1:

• Tim Hortons
• We Brew Cafe

Vending machines are in our ICU on level 6.

These stores are on level 0:

• Enhanced Hearing
• Volunteer Vendor Program
• RBC Meeting Place

Level 1 has the following:

• Rexall Pharmacy
• Volunteer Gift Shop

You can inquire about lost and found items with Security by calling 416-242-1000 x51200.

Patient Representatives are the link between patients, families and hospital staff. They can assist you with the following:

• Directing you to those responsible for your care or the care of the person you are visiting.
• Ensure patient and family needs are heard and taken into consideration
• Explain hospital regulations and procedures
• Provide patients and families with feedback

This service is a great way to help us improve what is important to our patients and their families.
You can contact Patient Representatives at 416-242-1000 x82256.

Telephones are a part of the Integrated Bedside Terminal in all patient rooms.
Pay phones are:

• By the north and south information desks on level 1
• In the west ICU visitor room on level 6

Patients will need to share the extension listed on the Integrated Bedside Terminal. It is not possible to make long distance calls from the Integrated Bedside Terminals.

We are one of two hospitals in Toronto to offer equipment for the hearing impaired and deafened. This includes, bedside phones with flashers and portable pocket-talkers for patients who cannot use hearing aids. Our Switchboard can also receive TTY calls.

Public and accessible washrooms are available on each floor of our hospital.