We understand the importance and integral role that families, loved ones, and caregivers have in providing physical, social, and emotional support to patients. However, we are closely monitoring the spread of COVID-19 and may need to implement changes to protect the health and safety of our community.
The following are now in effect for people who wish to visit a loved one in the hospital.
Who can visit?
- As of October 9, 2020, patients and their families may choose only 1 designated visitor and an alternate. A designated/alternate visitor might be a family member, caregiver, or friend over the age of 18, or a privately paid support person, such as a sitter or healthcare aide.
- If your loved one chooses you as the designated visitor, you are the only one that will be able to visit. You will no longer be able to switch between other family members during visits with your loved one.
When can the designated visitor visit?
- Visiting hours are from 1:00 p.m. to 7:00 p.m., 7 days a week.
- The designated visitor MUST call the unit to make an appointment each time they would like to visit their loved one.
- Each visit will be limited to 1 hour a day during the hospital visiting hours.
If I am a designated visitor, what safety measures must I follow when I visit?
- You MUST wear a mask or face covering AT ALL TIMES while visiting. We will ask any visitors who do not wear a mask or face covering during their visit to continue with virtual visits.
- You MUST wear personal protective equipment (PPE) AT ALL TIMES, as required, based on Humber River Hospital’s Infection Prevention and Control standards. We will ask any visitors who do not follow the Infection Prevention and Control rules during their visit to continue with virtual visits.
- You must sign in and out of the Visitor Log (located at the nursing station) before going to your loved one’s room and/or leaving the unit.
- Please clean your hands with hand sanitizer before entering your loved one’s room to keep yourself and your loved one safe.
- You must stay in your loved one’s room or in a designated waiting area while visiting. There are NO in and out privileges.
There are four ATMs at the Wilson site.
Level 0
Near the Central Elevators
RBC Meeting Place
Level 1
By Tim Hortons
Off of Main Street
The food court is on level 0, you can find:
- Tim Hortons – open 24 hours a day
- Paramount Fine Foods
- Pizzaville
- Thai Express
- Cultures
You can also find the following on level 1:
Vending machines are in our ICU on level 6.
These stores are on level 0:
- Enhanced Hearing
- Volunteer Vendor Program
- RBC Meeting Place
Level 1 has the following:
- Rexall Pharmacy
- Volunteer Gift Shop
Patient Representatives are the link between patients, families and hospital staff. They can assist you with the following:
- Directing you to those responsible for your care or the care of the person you are visiting.
- Ensure patient and family needs are heard and taken into consideration
- Explain hospital regulations and procedures
- Provide patients and families with feedback
This service is a great way to help us improve what is important to our patients and their families.
You can contact Patient Representatives at 416-242-1000 x82256.
Telephones are a part of the Integrated Bedside Terminal in all patient rooms.
Pay phones are:
- By the north and south information desks on level 1
- In the west ICU visitor room on level 6
Patients will need to share the extension listed on the Integrated Bedside Terminal. It is not possible to make long distance calls from the Integrated Bedside Terminals.