We would like to welcome our community back to HRH. We will continue to mask and socially distance at HRH to ensure the safety of our patients, visitors and staff.

Our visitor policy has changed:

• Visiting hours to remain at 11 hours per day – 08:00 – 19:00. Last patient may enter at 19:00 hours and complete their visit by 21:00 hours.
• Please check in with the door screeners to verify visiting status and visitors
• Please check in with your loved one’s nurse about current PPE and infection control measures for visitors. If your loved one is COVID positive– all visit coordination MUST occur in collaboration with Infection Control
• NO eating or drinking in patient rooms, only on Level 1 in exceptional circumstances

Inpatient Areas

• Only 1 essential care partners (ECP) – no fixed visiting hours, but we recommend 2 hours.
• 1 designate and 1 alternate (2 in total) documented in the chart
• No Extended/ Overnight Stay allowance
• For long stay patients, staying in the hospital for more than 7 days – up to 5 ECPs can visit the patient. We DO NOT recommend 5 alternating visitors per day.
• ED in-patient admits – 1 ECP can come up to the unit, settle patient for a maximum of 1 hour and return during visiting hours (COVID negative only)

Out-patient Areas & Emergency Department

• 1 essential care partner (ECP) per out-patient to support hospital workflow, paediatric patients and support patient’s who meet AODA criteria or language barrier

Maternal-Child Program 

• 2 concurrent essential care partners (ECP) for Labour and Delivery
• 1 parent/support person or ECP allowed on Paeds, NICU & MBU
• Mat-child program ECP/Visitors can consume food and drink in the patient’s room
• COVID positive or suspected cases – ECP support managed in collaboration with IPAC

AGMP

• Continuous treatment – ECP/Visitors can visit for 30 minutes from outside the room (ICU)
• Intermittent – work with family to help support visiting during times when treatment completed

End of Life & MAID

• Will be assessed on a case by case, please consult IPAC for approvals for more than 1 visitor at the bedside

There are four ATMs at the Wilson site.

Level 0

Near the Central Elevators
RBC Meeting Place

Level 1

By Tim Hortons
Off of Main Street

The food court is on level 0, you can find:

• Tim Hortons – open 24 hours a day
• Paramount Fine Foods
• Pizzaville
• Thai Express
• Cultures

You can also find the following on level 1:

• Tim Hortons
• We Brew Cafe

Vending machines are in our ICU on level 6.

These stores are on level 0:

• Hearing Solutions
• Volunteer Vendor Program
• RBC Meeting Place

Level 1 has the following:

• Rexall Pharmacy
• Volunteer Gift Shop

You can inquire about lost and found items with Security by calling 416-242-1000 x51200.

Patient Representatives are the link between patients, families and hospital staff. They can assist you with the following:

• Directing you to those responsible for your care or the care of the person you are visiting.
• Ensure patient and family needs are heard and taken into consideration
• Explain hospital regulations and procedures
• Provide patients and families with feedback

This service is a great way to help us improve what is important to our patients and their families.
You can contact Patient Representatives at 416-242-1000 x82256.

Telephones are a part of the Integrated Bedside Terminal in all patient rooms.
Pay phones are:

• By the north and south information desks on level 1
• In the west ICU visitor room on level 6

Patients will need to share the extension listed on the Integrated Bedside Terminal. It is not possible to make long distance calls from the Integrated Bedside Terminals.

We are one of two hospitals in Toronto to offer equipment for the hearing impaired and deafened. This includes, bedside phones with flashers and portable pocket-talkers for patients who cannot use hearing aids. Our Switchboard can also receive TTY calls.

Public and accessible washrooms are available on each floor of our hospital.