Declaration of Values

This policy outlines the core values of patient centred care as they are expressed at Humber River Hospital. These values were developed in consultation with patients and their families, staff and physicians and community partners in accordance with The Excellent Care for All Act, 2010.

The Declaration of Values helps patients and their families know what they can expect when receiving healthcare service and what is expected of them. It also sets out behavioural expectations for staff and physicians.

What we can all expect

Everyone has the right to:

  • Courtesy and respect.
  • Fair and equitable treatment.
  • Recognition of individual needs, differences and preference.

What you can except from your care providers

Each patient has the right to:

  • Safe and quality care.
  • Open and ongoing communication.
  • Active participation in decision making.
  • Respect for decisions to accept or refuse care.
  • Privacy and confidentiality of personal health information.
  • Respect for previously expressed wishes (e.g. power of attorney).
  • Access to health information.
  • Have concerns fairly reviewed.
  • Support person(s) involved in care, if desired.
  • Information about managing care after discharge.

What your care providers ask of you and those accompanying you

Each patient and their companions have a responsibility to:

  • Actively participate in decision-making about care.
  • Provide the care team with accurate health information.
  • Ask questions.
  • Understand that at times, other patients may have more urgent care needs.
  • Pay for services that are not covered by health insurance.
  • Take care of personal belongings and valuables.

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If you have questions or concerns about your visit to Humber River Hospital, you can leave feedback through our patient concerns form.

You can also contact patient relations by clicking here.