Declaration of Values

This policy outlines the core values of patient centred care as they are expressed at Humber River Health. These values were developed in consultation with patients and their families, staff and physicians and community partners in accordance with The Excellent Care for All Act, 2010.

The Declaration of Values helps patients and their families know what they can expect when receiving healthcare service and what is expected of them. It also sets out behavioural expectations for staff and physicians.

What we can all expect

Everyone has the right to:

  • Courtesy and respect
  • Fair and equitable treatment
  • Their individual needs, differences, and preferences recognized

What you can except from your care providers

Each patient has the right to:

  • Safe and quality care
  • Timely information about your diagnosis and treatment
  • ¬†Actively participate in decision-making about your care
  • Respect for your previously expressed wishes (for example, Power of Attorney)
  • Respect for your decisions to accept or refuse care
  • Open and ongoing communication
  • The privacy and confidentiality of your personal health information
  • Have your concerns reviewed fairly
  • Have a support person(s) involved in your care, if desired
  • Timely information about managing your care after discharge

What your care providers ask of you and those accompanying you

Each patient and their companions have a responsibility to:

  • Actively participate in decision-making about care
  • Provide the care team with accurate health information
  • Participate in discharge planning to other care spaces or home
  • Understand that, at times, you may need to wait while staff attend to other
    patients with more urgent care needs
  • Understand that verbal or physical abuse will not be tolerated
  • Provide a copy of a Power of Attorney, if applicable
  • Take care of personal belongings and valuables

Other languages

If you have questions or concerns about your visit to Humber River Health, you can leave feedback through our patient concerns form.

You can also contact patient relations by clicking here.