Coronavirus (COVID-19) Information and Booking

The safety of patients, visitors, families and caregivers is a top priority for Humber River Hospital. We are closely monitoring the spread of COVID-19 and continue to implement changes to protect the health and safety of our community.

Below, you will find important information about:

The province continues to provide testing to anyone who needs a test per provincial testing guidelines at no cost. This includes people who are symptomatic, or people who have been in contact with someone who has symptoms.

Effective December 11, 2020, individuals requesting a COVID-19 test for international travel clearance are no longer eligible for a publicly funded COVID-19 test in Ontario. Travellers in need of a test can now find convenient local options, including private testing facilities such as a travel clinic.

Publicly-funded testing is available and easily accessible for those who:

Are showing COVID-19 symptoms;
Have been exposed to a confirmed case of the virus, as informed by your public health unit or exposure notification through the COVID Alert app;
Are a resident or work in a setting that has a COVID-19 outbreak, as identified and informed by your local public health unit; and
Are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or the Ministry of Long-Term Care.

For the COVID-19 school and child care screening guidance, click here.

Toronto and Peel Region have changed their COVID-19 school and child care screening criteria. Please use their screening tools if your school/child care is in these areas.

More information on the City of Toronto and Peel Region websites.

In the Toronto Region, two new COVID- 19 Assessment Centres are now available at SickKids and Holland Bloorview to support testing for Children with Medical Complexity and Children with Developmental Disorders in alignment with provincial testing guidance. Learn more.

If you meet the above criteria:

Appointments can be booked online here.

Note: Appointments are only available up to 48 hours in advance and for individuals who meet the above criteria. If you don’t see any available timeslots when you click through, please check back after 10 p.m. each day, when we release the next group of appointments slots.

We are currently experiencing a high volume of demand for COVID-19 testing. Please:

First, determine if you require a COVID-19 test by completing a self-assessment
Do not seek testing at multiple COVID-19 assessment centres as this will result in delayed access and delayed test results for all. If you have already booked an appointment at an assessment centre and can no longer make it, please cancel and rebook your time so others who need a test can be seen.

This is important to ensure those in need can receive timely access to testing and timely access to test results.

To check your results, log in to the Ontario provincial portal or MyHumberHealth using your credentials.

Appointments can be booked online here.

Note: Appointments are only available up to 48 hours in advance and for individuals who meet the criteria. If you don’t see any available timeslots when you click through, please check back after 10 p.m. each day, when we release the next group of appointments slots.

We are currently experiencing a high volume of demand for COVID-19 testing. Please:

First, determine if you require a COVID-19 test by completing a self-assessment
Do not seek testing at multiple COVID-19 assessment centres as this will result in delayed access and delayed test results for all. If you have already booked an appointment at an assessment centre and can no longer make it, please cancel and rebook your time so others who need a test can be seen.

This is important to ensure those in need can receive timely access to testing and timely access to test results.

To check your results, log in to the Ontario provincial portal or MyHumberHealth using your credentials.

Humber River Hospital has two Assessment Centres, providing screening, assessment and testing for individuals.

As of Tuesday, October 6, you will need an appointment to get a test at all assessment centres. To book your appointment at one of our assessment centres, use our online booking tool.

Reactivation Care Centre – Finch site
Address: 2111 Finch Avenue West, Toronto, Ontario
Hours: Monday to Friday –11 a.m. to 7 p.m. / Saturday to Sunday – 8 a.m. to 4 p.m.
For general inquiries, information about booking an appointment or accessing your test results: (416) 747-5474

Reactivation Care Centre – Church site
Address: 200 Church Street, North York, Ontario
Hours: Monday to Friday – 10 a.m. to 6 p.m. / Saturday to Sunday – 9 a.m. to 5 p.m.
For general inquiries, information about booking an appointment or accessing your test results: (416) 243-4333

If you wish to cancel an appointment, log into your Health Myself account that you used to book your appointment and cancel it there.

Reminder: If you have been exposed to someone who has a confirmed case of COVID-19, you must self-isolate for a total of 14 days after exposure. Testing is recommended on the seventh or eighth day after exposure.

We have been closely monitoring the spread of COVID-19 and continue to implement changes to protect the health and safety of our community.

Visiting the Hospital

Screening: We are screening all patients and visitors before they come into the hospital. You will be asked why you are here and if you have any of the following symptoms:
• Fever
• Cough
• Shortness of breath
• Sore Throat

In case you do have one or more of these symptoms, call your clinic before your scheduled appointment to discuss:
• Whether you need to come to the hospital
• Rescheduling your appointment
• Any concerns you have with regards to delays in your care

Please note that some of our doors remain closed for entry. To access our Wilson Site, please use the below entrances:
• Portal A & D – 7 a.m. – 3 p.m. (clinic patients only)
• South Central – 24/7
• Emergency Department – 24/7 (ER patients only)
• North Central – 24/7
• Dialysis – 7 p.m. – 11 p.m. (Dialysis patients only)

Hand Washing: All visitors must use an alcohol-based hand sanitizer when entering the hospital and before entering a patient care area and room.

Masking: To prevent the spread of COVID-19 and keep everyone at the hospital safe, we are asking all patients, family caregivers, and visitors to wear a mask or face covering while in the hospital.

Given the increased COVID-19 numbers in our community, we have reviewed our masking practices and determined that wearing cloth masks is no longer permitted in the hospital. All visitors will be provided with surgical masks at the doors.

Physical Distancing: Visitors are asked to maintain 6 feet (2 meters) of distance between themselves and others at all times.

Clinic Appointments

You may be contacted ahead of your appointment to answer screening questions over the phone.

Before visiting the hospital for an appointment, please contact the clinic ahead of time if you:

are experiencing a fever or a combination of respiratory symptoms (cough, congestion, runny-nose)
if you have been exposed to someone with COVID-19
have recently travelled outside of Canada or have been in close contact with someone who has travelled outside of Canada

Visitors are asked to go directly to the patient’s room or clinic area and not stop in other areas of the hospital.

If you have respiratory symptoms, exposure to someone with COVID-19 or have returned from travel outside of Canada recently, your appointment may be re-scheduled.

Scheduled Surgeries

If you are scheduled to have surgery at Humber River Hospital, someone at our Surgical Call Centre will help to facilitate your COVID-19 testing, pre-op and pre-procedurally.

Here is the contact information for the Surgical Call Centre: (416) 242 – 1000 ext. 83006 or PreopTesting@hrh.ca

Visitors are asked to go directly to the patient’s room or clinic area and not stop in other areas of the hospital.

Emergency Department

Visiting a Loved One

Humber River Hospital is adhering to best practice guidelines for the assessment and management of COVID-19.

Review the latest public health advice from the Government of Ontario:

October 2, 2020: As of Tuesday, October 6, you will need an appointment to get a test at all assessment centres and select pharmacies.
October 1, 2020: Ontario Revises COVID-19 Screening Guidance for Schools and Child Care
September 24, 2020: Ontario Updates COVID-19 Testing Guidelines

Learn more at the links below:

Toronto Public Health
Public Health Ontario
- Resources to explain COVID-19 terms and behaviours to the general public are available in over 20 languages. Learn more.
Ontario Ministry of Health
Ontario Ministry of Long-Term Care
Public Health Agency of Canada
Government of Canada Travel Advisories
World Health Organization