Emergency

Emergency

Welcome to Your Emergency Department

Our Emergency Department is open 24 hours a day, 7 days a week, staffed by experienced professionals dedicated to delivering safe, high-quality, and compassionate care—regardless of the hour. Patients are triaged according to medical priority, so someone arriving after you with more urgent needs may be seen first. We will keep you informed throughout your visit.

Do You Need Emergency or Non-Emergency Care?

If it’s a medical emergency, call 911 immediately. For non-urgent concerns, consider:

Your family doctor or nurse practitioner
Health811: call 811 or TTY 1‑866‑797‑0007 (24/7)
Walk‑in clinics via Central Healthline or phone 1‑888‑470‑2222 (8:30 a.m.–8:30 p.m.)
Find an urgent-care or walk‑in clinic near you

Humber River Health’s emergency department is open 24 hours a day, 7 days a week. We are committed to providing patients and their families with excellent care.

We are proud to offer our community additional emergency support services.

Emergency psychiatric unit

This unit supports and cares for those experiencing mental health or addiction issues.

GEM nurses

These specialized nurses support our population of seniors. They help organize resources for seniors who need extra care at home. This helps avoid unnecessary readmission to the emergency department.

NLOT nurses

This team works in our community to provide support and education to LTC homes. This helps prevent unnecessary emergency visits. It also helps provide stronger care to seniors in our community.

Code STEMI program

This program is a partnership with Sunnybrook and Toronto Paramedic Services. Patients experiencing heart attacks will receive rapid assessment. They can then be transported to Sunnybrook for specialized treatment, if needed.

Code Stroke Care program

This program is a partnership with Toronto Western Hospital. Patients experiencing a stroke will receive rapid assessment. They will then be transferred for specialized treatment, if needed.

A nurse or doctor will advise when you can go home. The doctor may refer you to another medical team for further assessment. If we ask you to stay, we will care for you in the Emergency Department until an inpatient bed is available.

If we discharge you, the doctor or nurse will give you instructions to care for yourself at home. Make sure you understand your diagnosis and the discharge instructions. Don’t hesitate to ask for more information. Our staff can provide written instructions if you need them.

You must arrange your own transportation home. If you are a senior, we can call a service to help you get home. An ambulance service is also available for a fee. Please see your nurse for more information.

We may ask you to complete a short, confidential survey about your experience in the Emergency Department. The information helps us understand how well we are doing and what we can do better to continue to provide excellent care.

Find a patient education handout with instructions on to care for yourself at home.

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Welcome to Your Emergency Department

Do You Need Emergency or Non-Emergency Care?

Emergency psychiatric unit

GEM nurses

NLOT nurses

Code STEMI program

Code Stroke Care program

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