Humber River Hospital celebrates improvements to patient safety

By Humber River Hospital

“Three years ago, Humber River joined forces with hospitals from six other provinces to raise awareness among pharmaceutical suppliers of what our hospitals needed to help safeguard our patients,” said Albert Karas, Director, Pharmacy Services at Humber River Hospital. “By working with industry, we have made important advancements in barcoding, advance notification and new products that can help mitigate medication errors and make the supply chain more efficient.”

The pan-Canadian effort was coordinated through HealthPRO, the national group purchasing organization that Humber River Hospital leverages for healthcare contracts. Humber River Hospital was a key partner in developing videos and educational materials used to raise awareness of these issues amongst the supplier community.

“It was our honour to amplify the needs of member hospitals through the Transforming Together campaign,” says Christine Donaldson, Vice President, Pharmacy at HealthPRO. “Through the dedication of the pharmacy team at Humber River Hospital and many others across the country, we have collectively moved the needle forward to improve the safety of patients.”

Successes achieved to date for the patients of Humber River Hospital include:

  1. 20% increase in barcodes on a medication’s unit-of-use;

Barcodes on an injectable medication’s unit-of-use (vial, ampoule, pre-mixed bag) can help safeguard against errors at the most vulnerable stage of the medication use process – during administration to a patient. In fact, evidence shows that scan verification of the medication at the bedside can help reduce patient error in hospitals by up to 41%[1].

Prior to the launch of this campaign, many of the commercial products delivered to hospitals did have barcodes on the external packaging or box, but not on the unit-of-use, the format that would ultimately be administered to a patient. The absence of this feature critical for verification, can introduce risk and the need for hospital pharmacy staff to assume the task of creating and applying barcodes, often a manual and time-consuming undertaking.

The campaign propelled a 20% increase in barcodes on the unit-of-use by the supplier, minimizing the risk of medication errors.

  1. Implemented a national protocol for the advance notification of product changes;

Humber River Hospital is a highly automated facility, featuring a wide array of technology from robotics, automated packaging and labelling machines, to optical verifiers and compounding pumps.

This automation is designed to enhance resource efficiencies and contribute to medication safety – however when changes are made to pharmaceutical products that interface with these technologies without sufficient notice, unexpected and sometimes serious consequences can occur, including medication errors.

To mitigate such consequences, many pharmaceutical suppliers now provide at least 60 days’ advance notice of product changes to HealthPRO, who in turn communicates them to hospitals across the country to adjust their automation protocols. This advance notification can help mitigate a cost to the system which simply cannot be measured.

  1. Helped introduce 36 new commercially available medications that meet patient safety objectives

Through our collective voice, Humber River Hospital helped accelerate the development of fit-for-purpose medications to facilitate appropriate and accurate dosing. These are new products, such as lower strength medications in the actual dose required that suppliers have produced based on the specific needs of hospitals across the country which enhance patient safety and bring efficiency to the internal hospital supply chain.

Humber River Hospital is committed to delivering on the next level of success for its patients. This fall, Albert participated in another event which brought over 200 representatives from pharmaceutical companies and hospitals together. This time, the challenge was — how do we strengthen the health of our Canadian drug supply chain and minimize drug shortages?

This is a complex, global problem, but the ideas discussed in this most recent collaboration have the potential to help us move this issue forward.


About Humber River Hospital
Humber River Hospital is one of Canada’s largest regional acute care hospitals, serving more than 850,000 people in the northwest GTA. Canada’s first fully digital hospital, Humber River provides both in-patient and out-patient care, including cancer, cardiac and critical care, emergency services, dialysis, bariatric surgical services, women’s and children services, diabetes and mental health programs. Humber River Hospital oversees the operation of 1100 beds, including more than 400 Reactivation Care beds the hospital manages in its two Reactivation Care Centres. To learn more, visit:

About HealthPRO
HealthPRO is Canada’s group contracting provider for healthcare. We put decades of knowledge and the purchasing volumes of more than 1,300-member healthcare facilities across Canada to work. Our members count on us to reduce the cost of high-quality products and services they use, improve patient safety, help maintain assurance of supply and pursue new ideas and innovations. The outcome is unprecedented buying power and market influence for Canadian healthcare facilities. For more information, please visit

[1] Poon EG et al. Effect of Bar Code Technology on the Safety of Medication Administration. N Eng J Med 2010; 362:1698-1707)