Emergency
Welcome to Your Emergency Department
Our Emergency Department is open 24 hours a day, 7 days a week, staffed by experienced professionals dedicated to delivering safe, high-quality, and compassionate care—regardless of the hour. Patients are triaged according to medical priority, so someone arriving after you with more urgent needs may be seen first. We will keep you informed throughout your visit.
Coming Soon:
Emergency Department Virtual Waiting Room
The Virtual Home Waiting Room (VHWR) will soon allow eligible patients living within our catchment area with certain non-life-threatening health concerns to join the Emergency Department queue from home rather than waiting in the Emergency Department waiting room.
Patients will remain in the Emergency Department queue while waiting at home and will receive text message updates throughout the process, including arrival guidance when it is time to come to the hospital.
The Virtual Home Waiting Room is not an appointment, reservation, or guaranteed treatment time. Patients will continue to be assessed and prioritized according to clinical need. Patients with the most urgent conditions will be seen first. Arrival guidance may change based on Emergency Department activity, patient volumes, and clinical priorities.
Emergency care remains available 24 hours a day, 7 days a week at Hennick Humber Hospital. The Virtual Home Waiting Room will soon be an additional option for eligible patients living within our catchment area with certain non-life-threatening health concerns.
Do You Need Emergency or Non-Emergency Care?
If it’s a medical emergency, call 911 immediately. For non-urgent concerns, consider:
- Your family doctor or nurse practitioner
- Health811: call 8-1-1 or TTY 1‑800‑855‑0511 (24/7)
- Walk‑in clinics via Central Healthline or phone 1‑888‑470‑2222 (8:30 a.m.–8:30 p.m.)
- Find an urgent-care or walk‑in clinic near you
